Refund policy

Returns

Eligible returns are accepted within 30 days of delivery. Refunds are issued as store credit via a digital gift card after the return is received, inspected and accepted.

Returned merchandise must be new, unworn, unwashed, unaltered, not hemmed, with original tags attached, and free from customer-caused damage. Sale items are final sale. Gift cards are final sale and are not eligible for return or store credit.

Exchanges

We do not offer direct exchanges online. Return the original item for store credit and place a new order separately.

How to Start a Return

Returns must be submitted through our approved return portal. Items sent without prior approval through our return process will not be accepted.

Return Shipping

Customers are responsible for return shipping. You may arrange your own shipment or use our discounted prepaid return label for $15 USD. If our prepaid label is used and the return is accepted, the $15 USD fee is deducted from the digital gift card.

For cross-border returns, required customs documents are provided with our prepaid return label. For U.S. returns, the PDF includes a UPS return shipping label and three commercial invoice copies. Sign all three copies and attach them to the outside of the package. Canadian returns do not require a commercial invoice.

Naked & Famous Denim is not responsible for returned packages that are lost or damaged in transit.

Store Credit and Processing

The digital gift card includes the amount paid for eligible returned merchandise and applicable sales tax paid on those items, less the $15 USD prepaid-label fee if our label was used. Original outbound shipping charges are non-refundable, except where required by applicable law.

Please allow up to 7 business days after delivery to our warehouse for inspection and processing.

Defective or Incorrect Items

If you receive a defective, damaged or incorrect item, contact info@nakedandfamousdenim.com with your order information and photos so we can help.