Store Policy

Returns

Returns are accepted within 30 days of delivery.

Refunds are issued as store credit (digital gift card).

Items must be new, unworn, unaltered, and unwashed, with original tags attached and no damage caused by the customer.

Sale items are final sale and not eligible for return or store credit.

• Return method: by mail

• Return shipping: customer pays

• Discounted label: available through our return portal ($15 USD)

• Processing time: up to 7 business days after receipt

• Returns sent without prior approval will not be accepted.

• For purchases made in CAD, store credit is issued in USD at the exchange rate at issuance; at checkout, the credit converts back to CAD.

Start here: Request a Return

Shipping Methods & Rates

We ship worldwide primarily via FedEx.

Orders to PO boxes ship via Canada Post.

Domestic Canadian shipments may also be sent via Canpar or Canada Post.

We cannot ship to Russia at this time.

Processing & Dispatch Times

• Orders are processed within 3 business days (Mon–Fri, holidays excluded).
• Hemming adds approximately 7–14 business days.
• Tracking is emailed once the order is dispatched.

Delays may occur during peak seasons and major product releases. We will communicate any significant delays promptly.

Undeliverable Packages

If delivery is unsuccessful, we will contact the receiver to arrange delivery. Common causes include incorrect addresses or refusal to pay duties or taxes.

• Abandoned packages are not eligible for refunds or store credit.
• Returned packages will incur a deduction from store credit equal to return shipping costs.
• Standard shipping rates apply to reshipments.

Payments & Charges

We accept Visa, MasterCard, American Express and Sezzle. Occasionally, additional identity verification may be required.

We reserve the right to cancel any order.

Taxes & Duty

Canada

• Applicable taxes apply.

• Import duties and brokerage fees for Canadian deliveries are covered by Naked & Famous Denim.

United States

• Canadian-made goods ship duty- and tariff-free to the USA.

• No sales tax applies, except for orders placed via Shop App, which collects state taxes.

• Goods made outside Canada may be subject to U.S. import taxes or tariffs.

• Naked & Famous Denim is not liable for any duties, tariffs, or brokerage/customs fees.

European Union

• Under the Canada–EU Free Trade Agreement, Canadian-made products ship duty-free to the EU (excluding Japan-made fabrics).

• EU orders remain subject to local VAT and courier administrative fees.

International

• The receiver is responsible for all applicable import duties, taxes, and brokerage fees.

• Please review your local customs regulations before ordering.

Lost & Damaged Items

If your package is lost or damaged, contact info@nakedandfamousdenim.com with your order number, tracking number, a brief description, and photos if available. We will investigate and assist promptly.