Orders are processed within 72 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for approximately 10 business days.

The email with tracking information can often be found in your junk mail folder, be sure to check before reaching out to investigate further.

Please see our return policy here 

Yes, we ship worldwide via FedEx. Orders to PO Boxes ship via Canada Post. Domestic Canadian orders may also use Canpar or Canada Post. Note: we cannot ship to Russia at this time.

Canada: $5

United States: $10 ($25 for APO, FPO, or DPO addresses)

Rest of the world: $25

Canada: No — all import duties and brokerage fees are covered by us.

USA: Goods made in Canada ship duty/tariff free. Only items made outside Canada (such as our Made in Japan collection) may be subject to duties (effective August 1, 2025).

European Union: Canadian-made goods are duty-free under the Free Trade Agreement. Japan-made products may incur duty.

Rest of the World: The receiver is responsible for any applicable duties and taxes. Please consult your local customs office for details.

To ensure you get the right fit we've come up with a handy reference guide on how to buy the right size here.

There isn’t a single “best” fit—it depends on your body shape, how you wear your jeans, your footwear, and your personal style. The right fit is the one that feels good and works for your lifestyle, whether that’s slim, relaxed, tapered, or anything in between.

👉 To find your perfect match, check out our Fit Guide for detailed breakdowns of each cut.

Raw denim refers to jeans made from denim fabric that has not been pre-washed, treated, or distressed—left in its pure, untouched state. Unlike mass-produced jeans that arrive pre-faded, raw denim starts crisp and stiff, gradually softening and molding to your body over time. Every crease, fade, and whisker comes from how you live in them, creating a pair that’s truly unique to you.

👉 Want to dive deeper? Check out our Raw Denim Guide.

All of our jeans are sanforized unless otherwise specified in the item description. 

Yes!  We have a leather patch customization service, and several vegan leather patch options you can choose from, learn more about it here

You wash it when you want to—whenever they start to feel gross, smell, or you’re just ready. If you spill or get mud on them, just spot clean with a damp cloth or paper towel. Any visible marks from rubbing will fade into the fabric over time as you wear them.

When it comes to washing, there’s no single rule. Some people wait 6 months or even a year, others wash regularly. The truth is: it’s up to you.

Keep in mind:

• Washing earlier may reduce high-contrast fades, but your jeans will still develop beautiful, unique patterns over time.
  
• A soak is just water, while a wash includes soap.
  
• Hot soaks can shrink denim slightly (more in unsanforized, very little in sanforized). Most of our jeans are sanforized, so you can buy your true size—an initial soak isn’t necessary.
  
• 👉 Bottom line: Wear your jeans. Wash them when you feel they need it. They’ll break in and fade with your lifestyle, no matter what.

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For More Information About Sezzle please browse Sezzle's FAQ's or reach out via email to shoppersupport@sezzle.com